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Standards Australia is committed to providing our stakeholders with the highest standard of customer service. We treat all feedback on our performance as an opportunity to learn more about our customers' needs and to improve our service.

Providing Feedback

To make it easy for you to provide us with your feedback, the following contact methods are available:

Freecall within Australia: 1800 035 822

From Overseas: +61 2 9237 6171

Fax: +61 2 9237 6010

Postal Address

Standards Information Service
GPO Box 476
Sydney NSW 2001

Contact us

Resolving Complaints

Standards Australia is committed to resolving all customer complaints quickly and fairly. We encourage you to speak to us about any concerns.

In many cases a complaint may be resolved at the initial point of contact or within 2 business days. However, in some circumstances your complaint may require further investigation.

Click here to view Standards Australia's Complaints Policy.