General Terms and Conditions

• These General Terms and Conditions (GTCs) set out the core terms and conditions and operate in conjunction with the additional terms and conditions set out in https://standards.org.au/legal.
  
• 1. Agreement and Incorporated Terms
  
• 1.1 Standards Australia provides Account Users access to a broad digital environment with various functions and purposes including for Standardisation Activities and distribution of Standards through a single-sign-on solution.  Accordingly, all terms (including terms concerning Products, Services and SA Applications) as set out in https://www.standards.org.au/legal and as amended from time to time are incorporated by reference (Incorporated Terms).
• 1.2 By creating an Account or otherwise expressly accepting these General Terms and Conditions, the Account User acknowledges and agrees that:
• (a) these General Terms and Conditions;
• (b) all Incorporated Terms; and
• (c) all applicable laws and regulations,
• together form a single agreement between the applicable contracting party and Standards Australia (Agreement).
• 1.3 If an Account User creates an Account, purchases or accesses a Product or Service, or otherwise accepts these GTCs and Incorporated Terms on behalf of a company or other organisation, the Account User represents and warrants that they are duly authorised to bind that company or organisation to this Agreement, and in that case the company or organisation is the Customer and the contracting party to this Agreement and is bound as if it had itself accepted these Terms and Conditions and any Incorporated Terms.
• 1.4 A SA Application User may have additional obligations under other terms and agreement, including the Committee Member Deed, Committee Member Agreement, Standards Australia’s Technical Committee Code of Conduct, and any licence agreement governing the use of any documents downloaded from SA Applications.
• 2. Accounts
  
• General
• 2.1 A SA Application User, Customer and any Authorised User needs to create an Account to order, access or use any SA Application, and Products or Services from the Standards Australia Store. Account Users must:
• 2.2 By registering for an Account, the Account User represents and warrants that they have provided accurate contact, email, postal, billing, residency and other information requested by Standards Australia including for tax purposes (if applicable), will keep this information up-to-date and will:
• (a) use their Account only as permitted in this Agreement;
• (b) be fully responsible for all activities that occur in the Account;
• (c) log out of their Account at the end of each session; and
• (d) immediately notify Standards Australia of any unauthorised use of the password or Account or any other breach of security.
• 2.3 Standards Australia may communicate directly with the Account User about any SA Applications, Product, Service, their Account and for any other communication to which that the Account User consents.
• 2.4 The Account User may be required to set up MFA to authenticate their access to their Account.
• 3. Intellectual Property
  Key term summary: All intellectual property rights in the Standards and related content remain with Standards Australia or its licensors, and use is only permitted as authorised. Standards and other content belonging to Standards Australia must not be used in any AI or for large language model purposes, including training or operation, without prior written consent.
• 3.1 Ownership in any intellectual property rights (including copyright) in any Standards or Content or other pre-existing intellectual property owned by Standards Australia remains vested in Standards Australia (or relevant third parties such as other standards development bodies who may have licensed such content to Standards Australia).
• 3.2 Standards Australia may grant to an Account User, licence conditions to Standards and Content of SA, such as through a subscription purchase, or use of a SA Application as set out in the applicable incorporated terms available at https://www.standards.org.au/legal.
• 3.3 NO AI OR LLM USE – For avoidance of doubt, an Account User must not and must not permit any other person to upload, input, transmit, make available or otherwise provide any Standards or Content of Standards Australia, in whole or in part, to any artificial intelligence, machine learning, generative AI, large language model or similar system, or use the Standards in the development, training, testing, fine‑tuning, validation, optimisation or operation of any such system, including by permitting the Standards to be ingested, indexed, embedded, tokenised, learned from or otherwise analysed, whether directly or indirectly, automatically or incidentally, and whether using technologies now known or developed in the future, without the prior written permission of Standards Australia.
• 4. Privacy and Security
  Key term summary: This clause sets out an important term regarding Standards Australia’s use of data about Account Users. Account Users should note that, by agreeing to Standards Australia’s Privacy Policy, data about SA Application Users, Customers (and Authorised Users), or data provided by SA Application Users, Customers (and Authorised Users), may be provided to third parties in a form that may enable the third-party to identify those individuals.
• 4.1 By placing an order, registering for an Account, using a SA Application or otherwise contacting Standards Australia, an Account User agrees and acknowledges that the personal information of the Account User will be collected and used in accordance with Standards Australia’s Privacy Policy, which may be updated by Standards Australia from time to time.
• 4.2 The Customer and any Authorised User agree and acknowledge that:
• (a) Standards Australia may collect personal information of the Authorised User from the Customer, from the Authorised User directly, and from the use of the Service by the Customer or Authorised User;
• (b) Standards Australia may provide the Authorised User’s personal information to the Customer;
• (c) The Customer must obtain any consent from, and make all disclosures which are required to its Authorised Users, to disclose to Standards Australia and for Standards Australia to handle its Authorised User’s personal information, including name, email addresses, phone numbers, and other information, in accordance with Standards Australia’s Privacy Policy; and
• (d) Standards Australia may use personal information for the purpose of enforcing any rights or obligations under this Agreement or as permitted or required by law.
• 4.3 Standards Australia may remotely monitor an Account Users use of the SA Applications, Products and Service to verify compliance with this Agreement. The Account User acknowledges that in order to do so, Standards Australia will need to access relevant information, and the Account User consents to collection of such information, and acknowledges that any personal information collected or accessed by Standards Australia as a result will be dealt with in accordance with Standards Australia’s Privacy Policy.
• 5. Suspension
  Key term summary: This clause sets out circumstances when Standards Australia may suspend the Account User’s access to an Account, SA Application, Product, Service or Content.
• 5.1 Suspension
• (a) The Account User and Customer acknowledges that the Account, SA Application, Product, Service or Content may be unavailable from time to time, and occasional disruptions and outages may occur, including system failure or other events beyond the reasonable control of Standards Australia such as outages and disruptions caused by third parties.
• (b) Standards Australia will use reasonable efforts to fix faults and disruptions in a timely manner.
• (c) Standards Australia may suspend access to an Account, SA Application, Product, Service or Content to perform scheduled maintenance, fix any faults, defects or other irregularities in the Account, SA Application, Product, Service or Content and will, subject to clause 5.1(d) use its reasonable efforts to give the Account User (if applicable) advance notice of such suspension. Where reasonably practicable, Standards Australia will schedule maintenance in a way to minimise disruption to the Account User.
• (d) Standards Australia may need to temporarily suspend access to an Account, SA Application, Product, Service or Content without providing advance notice to the Account User, in order to perform emergency maintenance or where reasonably necessary to protect Standard Australia's legitimate interests.
• (e) If the Customer has experienced a significant disruption to their Service due to Standards Australia suspending access for an event that is within Standards Australia's reasonable control Standards Australia will provide a remedy in accordance with this Agreement.
• (f) If the Account User breaches any term set out in this Agreement, or fails to make a payment when due, Standards Australia may suspend the Account User’s access to the SA Application, Product or Service or disable the use of a feature of the SA Application, Product or Service until, the relevant breach is remedied.
• 6. Warranties
  
• 6.1 The Account User represents and warrants that:
• (a) that it has the legal power and authority to enter into and perform the obligations under this Agreement; and to the extent the Account User acts on including on behalf of any company or organisation, for example as a Customer, the Account User is duly authorised to enter into this Agreement on behalf of the company or organisation and perform the obligations under this Agreement;
• (b) that any content provided to Standards Australia, such as through use of any Standards Australia Application, will not infringe the intellectual property or moral rights of any third-party or author;
• (c) will not, and will not permit any person, to attempt to bypass, circumvent, interfere with or defeat and access controls, digital rights management measure, licence limits, or usage monitoring or audit mechanisms of Standards Australia; and
• (d) only use any Standards Australia Applications, Products, or Services for lawful purposes.
• 7. Limitation of Liability and Disclaimer
  
• 7.1 To the maximum extent permitted by law, and subject to the applicable Incorporated Terms, Standards Australia’s total aggregate liability to the Account User under this Agreement, whether in contract, tort (including negligence), statute, indemnity or otherwise, is limited to the greater of $100 or the total amount of Fees paid or payable by the Account User to Standards Australia in the 12 months preceding any Claim.
• 7.2 Neither party shall be liable for any indirect, incidental, special or consequential loss, including loss of profits, revenue, data or business opportunity to the other arising out of or in connection with the use of, or inability to use, any Product, Service, SA Application, Standard or Content.
• 7.3 Nothing in this Agreement purports to limit liability for:
• (a) fraud or wilful misconduct; or
• (b) any liability that cannot be limited or excluded by law.
• 7.4 Disclaimer
• (a) To the maximum extent permitted by law, all Products, Services, SA Applications, Standards and Content are provided on an “as is” and “as available” basis. Standards Australia disclaims all warranties, representations and guarantees of any kind, whether express, implied or statutory, including as to accuracy, completeness, currency, reliability or fitness for purpose. Users are responsible for determining its applicability to their circumstances.
• (b) Australian Standards® and related publications are voluntary consensus documents. Unless expressly required by applicable law, regulation or contract, compliance with a Standard is voluntary. Where a Standard is incorporated into legislation or a contract, compliance is only mandatory to the extent required by that law or contract.
• 8. Survival
  
• The following sections of this Agreement, and any clause which by their nature are intended to survive, will survive any termination or expiration of this Agreement:
• (a) Clause 3 of the Standards Australia Products and Subscriptions (Licence),
• (b) Clause 7 above and 7 of the Standards Australia Store Terms (Limitation of Liability),
• (c) Clauses
• (i) 3 of these General Terms and Conditions,
• (ii) 3 of the Standards Australia Applications Terms and
• (iii) 7 of the Standards Australia Store Products and Services  (Intellectual Property),  
• (d) Clause 6 of the Standards Australia Applications Terms (Disclaimer),
• (e) Clause 4 (Privacy and Security), and
• (f) Clause 5 (Suspension).
• 9. Contract Variation
  
• 9.1 Standards Australia may vary these Terms and Conditions or any Incorporated Terms at any time. Standards Australia will give the Account User reasonable advance notice of the variation.
• 9.2 In the event of a material change to these Terms and Conditions that detrimentally affects the SA Application User’s or Customer’s interests under this Agreement, the SA Application User or Customer may terminate this Agreement within 14 days of the variation becoming effective.
• 9.3 Subject to clause 9.2, the Account Users' continued access after the effective date of the variation constitutes the Account User’s consent to be bound by this Agreement as varied.
• 10. Feedback
  
• 10.1 Standards Australia may seek Feedback from the Account User about the Product, Service, Content, SA Applications or Standards Australia through online web-forms or by contacting the Account Users such as via email, phone or through their Account and each provide consent to such contact. Account Users are not obligated to provide Feedback.
• 10.2 If the Account User provides any Feedback, each (as applicable) grant to Standards Australia a non-exclusive, worldwide, transferrable, sub-licensable, royalty-free, perpetual, and irrevocable licence to use, reproduce, modify, commercialise, distribute, communicate and incorporate into its services any Feedback.
• 11. No Assignment
  
• Account Users may not assign, novate or subcontract this Agreement or any part of it without Standards Australia’s prior written consent.
• 12. Force Majeure
  
• 12.1 If a party to this Agreement is affected, or likely to be affected, by a Force Majeure Event that party must as soon as reasonably possible give the other party notice of that fact including:
• (a) full particulars of the Force Majeure Event;
• (b) an estimate of its likely duration;
• (c) the obligations affected by it and the extent of its effect on those obligations; and
• (d) the steps taken to rectify it.  
• 12.2 The obligations under this Agreement of the party giving the notice are suspended to the extent to which they are affected by the relevant Force Majeure Event as long as the Force Majeure Event continues.
• 13. Severability
  
• If any part of the Agreement is determined to be unenforceable, that part will be modified to render it enforceable to the fullest extent possible and the remaining part of the Agreement will not be affected.
• 14. Entire Agreement
  
• The parties acknowledge and agree that these General Terms and Conditions, together with the Incorporated Terms, any Order Forms and Order Summary form the entire agreement between the parties, and supersede all prior agreements, understandings, negotiations and communications.
• 15. Order of Precedence
  
• 15.1 If there is any inconsistency between these General Terms and Conditions, the Incorporated Terms and any other document which forms this Agreement, the following order of precedence applies to the extent of the inconsistency:
• (a) the applicable document in the Incorporated Terms for the relevant Product, Service, or SA Application;
• (b) these General Terms and Conditions;
• (c) any Order Summary, Order Document, or Sales Order as expressly set out;
• (d) any policies (such as the Privacy Policy); and
• (e) the Definitions.
• 16. Governing Law
  
• The laws of the State of New South Wales, Australia govern this Agreement and any agreement formed under them. The Customer and Standards Australia irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of the State of New South Wales, and the Commonwealth of Australia in respect of all matters arising out of or relating to these terms, their performance or subject matter.
• 17. Contact Us
  
• 17.1 For questions regarding any SA Application, including content accessible through it, please Submit an Enquiry form.
• 17.2 For questions regarding the Standards Australia Store or Product, please contact our Standards Australia Store Customer Support team.
• 18. Definitions
  
• Capitalised terms have the meaning as set out in the Definitions document, available at https://standards.org.au/legal/definitions, unless specifically defined in this document.

Last Updated: 14 May 2026