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Privacy Policy
Updated 2 October 2026
Standards Australia Limited (ABN 85 087 326 690) is the peak non-government standards development body in Australia. References to "Standards Australia", "we", "us" and"our" in this Privacy Policy refer to Standards Australia Limited. Standards Australia is bound by the Privacy Act 1988 (Cth) (Privacy Act) as amended from time to time, including the Australian Privacy Principles (APPs). The APPs regulate the way personal information is collected, used, disclosed and managed.
This policy explains our management of personal information, including:
Standards Australia Limited (ABN 85 087 326 690) is the peak non-government standards development body in Australia. References to "Standards Australia", "we", "us" and"our" in this Privacy Policy refer to Standards Australia Limited. Standards Australia is bound by the Privacy Act 1988 (Cth) (Privacy Act) as amended from time to time, including the Australian Privacy Principles (APPs). The APPs regulate the way personal information is collected, used, disclosed and managed.
This policy explains our management of personal information, including:
- the types of personal information that we may collect and hold;
- how we collect and hold, and the purposes for which we collect, hold and use this information;
- how that information is used and disclosed, and with whom the information is shared, including details of overseas disclosures; and
- how you can contact us if you wish to access your personal information, or have any queries or concerns about our collection, use or disclosure of personal information.
In this Privacy Policy:
- Authorised User means an individual end user who holds a registered account with Standards Australia and is authorised by a Customer to access (including to view) or use the products or services that have been purchased by the Customer;
- Customer means a person who orders products or services (either on their own behalf or their organisation) with Standards Australia or uses the Standards Australia ecommerce store;
- SA Website means any website owned or operated by Standards Australia including www.standards.org.au and our ecommerce store located at https://store.standards.org.au
Your acknowledgement and consent
By using the SA Website, participating in our standards development activities, using or any of Standards Australia’s products, services, applications and/or sites that reference this Privacy Policy, or otherwise providing your personal information to us directly, or through others, or by giving your consent to the terms of this Privacy Policy, you acknowledge that we may collect, use, and disclose that informationin accordance with this Privacy Policy, the Privacy Act and other applicable privacy laws.
Why do we collect personal information?
We collect personal information for a number of purposes connected with our activities and operations, including for our standards development activities, to fulfil orders, to develop, provide, analyse and improve our products and services, for account verification and management purposes, to understand and meet the needs and requests of individuals and organisations we engage with and to meet our legal obligations.
What personal information do we collect and how do we collect it?
The type of personal information we collect may include contact information (such as name, email address, postal and billing addresses, phone number, company information), profile information if you choose to provide this (such as your age, gender, country of birth), user information (such as login details, comments, preferences, feedback, device identifiers), and other usage and analytics data (see also Analytics and Marketing and Advertising sections).
We collect personal information in a number of ways, including directly from you, and when you provide it to our agents, contractors or distributors. For example, we will collect personal information if you:
We collect personal information in a number of ways, including directly from you, and when you provide it to our agents, contractors or distributors. For example, we will collect personal information if you:
- apply to become or nominate a committee member for our standards development activities,
- create an account with us,
- purchase a product or service from us or via one of our distributors,
- use our products or services, distribute or licence our products,
- participate in our expert technical groups or other similar forums that we host,
- participate in our governance activities,
- submit an enquiry or provide feedback to us,
- respond to a promotion by submitting your details, or participate in a survey or competition,
- apply for employment with us,
- provide services to us,
- use the SA Website or other Standards Australia applications, or
- otherwise engage with Standards Australia.
Personal information may be collected through different ways including through:
- emails,
- phone conversations (which may be recorded for quality control purposes or other purposes permitted in this Privacy Policy in accordance with applicable laws),
- forms filled out by individuals (including via online forms and when setting up an account on the SA Website or other Standards Australia applications),
- feedback,
- enquiries,
- support requests,
- surveys, competitions,
- online user-generated content,
- market research,
- video conferencing,
- face-to-face meetings, and
- interviews.
If you are an Authorised User, we may also collect your personal information from your nominating Customer or employer. We may also provide your personal information, including details about your use of the products and services, to your nominating Customer or employer. This Privacy Policy does not apply to, and we are not responsible for, the privacy practices of your nominating Customer or employer.
To better understand how individuals interact with us, and to improve our processes, products and services, we may also combine personal information with other data collected through the SA Website and applications, participation in standards development activities, and customer interactions. We may also supplement and combine personal or other information we receive from you with information from third party sources, such as our distributors, licensees and service providers where reasonably necessary for these purposes.
You may in some circumstances have the option of not identifying yourself or using a pseudonym when you deal with us. However, if you choose not to provide the information we need to fulfill your request for a specific product or service or to participate in standards development activities, we may not be able to provide you with the requested product or service or allow you to participate in our activities.
Sometimes our activities require us to collect sensitive information. For more details, see the section ‘Sensitive information is subject to greater restrictions’, below.
To better understand how individuals interact with us, and to improve our processes, products and services, we may also combine personal information with other data collected through the SA Website and applications, participation in standards development activities, and customer interactions. We may also supplement and combine personal or other information we receive from you with information from third party sources, such as our distributors, licensees and service providers where reasonably necessary for these purposes.
You may in some circumstances have the option of not identifying yourself or using a pseudonym when you deal with us. However, if you choose not to provide the information we need to fulfill your request for a specific product or service or to participate in standards development activities, we may not be able to provide you with the requested product or service or allow you to participate in our activities.
Sometimes our activities require us to collect sensitive information. For more details, see the section ‘Sensitive information is subject to greater restrictions’, below.
Analytics
Standards Australia uses cookies, tags, device identifiers and other technologies to identify visitors to the SA Website and other Standards Australia applications, to improve and personalise our services, products and applications, to gather statistical and demographic information, store user preferences, activity, and session information, to improve security, enhance website and application functionality and show Standards Australia’s ads across the internet and devices. You can manage your browser and device privacy settings at any time (as described in Marketing and Advertising section below).
Standards Australia also uses web analytics other related technologies provided by third party service providers such as Google Analytics and Microsoft Advertising. These services use may use cookies, tags and similar technologies to assist us in understanding how visitors access, interact, and utilise the SA Website and other Standards Australia applications, and to allow us to measure website usage, track conversions, and support advertising activities.
Standards Australia also uses web analytics other related technologies provided by third party service providers such as Google Analytics and Microsoft Advertising. These services use may use cookies, tags and similar technologies to assist us in understanding how visitors access, interact, and utilise the SA Website and other Standards Australia applications, and to allow us to measure website usage, track conversions, and support advertising activities.
- A 'cookie' is a small file which contains a piece of text identifying your browser to our site.
- A ‘tag’ is a small piece of code used to collect and transmit information about interactions with the SA Website, Standards Australia applications or advertisements, including page views, clicks, conversions and other activities performed by users.
Microsoft Advertising Services
A Universal Event Tracking (UET) tag is a tracking technology used by Microsoft Advertising that enables organisations such as Standards Australia to measure and analyse how users interact with their websites. Cookies are one of the mechanisms Microsoft Advertising UET may use to identify browsers and attribute user actions.
Please note that Microsoft may collect and receive your ‘Personal Data’. For information on how Microsoft Advertising uses data when you use the SA Website please refer to https://www.microsoft.com/en-us/privacy/privacystatement. If you have a Microsoft account, you can control and manage how your information is recorded by Microsoft by visiting Microsoft account | Microsoft Account Privacy Settings page. You can also opt out of receiving personalised ads through Microsoft account | Privacy page or by managing cookies and similar technologies through your browser or device settings.
Please note that Microsoft may collect and receive your ‘Personal Data’. For information on how Microsoft Advertising uses data when you use the SA Website please refer to https://www.microsoft.com/en-us/privacy/privacystatement. If you have a Microsoft account, you can control and manage how your information is recorded by Microsoft by visiting Microsoft account | Microsoft Account Privacy Settings page. You can also opt out of receiving personalised ads through Microsoft account | Privacy page or by managing cookies and similar technologies through your browser or device settings.
Google Analytics
Standards Australia also uses the Google AMP Client ID API to consolidate information on each unique visitor to their many interactions with the SA Website. This consolidated information provides a more accurate picture of visitor journeys and use of the SA Website. The Google AMP Client ID API assigns a unique, randomly generated identifier to each visitor and uses this identifier to link all activity associated with that particular visitor. You can find out more information on how Google uses data when you use the SA Website or Standards Australia applications at www.google.com/policies/privacy/partners.
The unique device identifiers, web and mobile analytics data and cookies may not, on their own, collect or contain personally identifiable information such as your name, email address or phone number. However, we may collect information about the devices you use, including, hardware model, operating system, version and internet protocol (IP) address and user activity (such as the pages you visit, the content accessed, number of downloads or prints, the date, time and length of the session).
In some circumstances, an IP address, device identifiers, cookies and other analytics data gathered through tracking technologies used to collect information about how users interact with websites, applications, emails and advertisements can be linked or combined with other information to identify an individual or their online activity. Your IP addresses, device identifiers and cookies may also be collected or accessed by our authorised third-party service providers. Where this information is linked to personal information we already hold, we will handle it in accordance with this Privacy Policy and the Privacy Act.
The unique device identifiers, web and mobile analytics data and cookies may not, on their own, collect or contain personally identifiable information such as your name, email address or phone number. However, we may collect information about the devices you use, including, hardware model, operating system, version and internet protocol (IP) address and user activity (such as the pages you visit, the content accessed, number of downloads or prints, the date, time and length of the session).
In some circumstances, an IP address, device identifiers, cookies and other analytics data gathered through tracking technologies used to collect information about how users interact with websites, applications, emails and advertisements can be linked or combined with other information to identify an individual or their online activity. Your IP addresses, device identifiers and cookies may also be collected or accessed by our authorised third-party service providers. Where this information is linked to personal information we already hold, we will handle it in accordance with this Privacy Policy and the Privacy Act.
How might Standards Australia use and disclose your personal information?
Standards Australia may use and disclose your personal information for the purposes described in this Privacy Policy, for related purposes which would reasonably be expected, or for purposes to which you have consented, and in other circumstances authorised by the Privacy Act or otherwise required or authorised by law.
Generally, Standards Australia may use and disclose your personal information for a range of purposes, including to:
Generally, Standards Australia may use and disclose your personal information for a range of purposes, including to:
- provide you and any of your Authorised User(s) with our products or services that you have requested (including watermarking the publications that you have purchased with your name and details for licensing purposes);
- respond to your queries or feedback or provide customer service support;
- analyse and improve all aspects of our business including, but not limited to, our products, services and applications, our standards development processes, the SA Website, our business systems, processes, outcomes, communication, engagement, advertising and performance;
- conduct our marketing and advertising activities;
- authenticate users to enable access to Standards Australia’s systems;
- facilitate your participation in committee meetings, forums, social events and educational events;
- facilitate participation in our governance forums and activities; and
- consider employment, contracting or other engagement applications.
Marketing and Advertising
Advertising
Standards Australia uses third party service providers to run advertising campaigns. These providers may use technology such as cookies, tracking pixels, device identifiers or other tracking technologies (including those as described in the Analytics section above) to:
- measure and analyse the performance of advertising campaigns based on users' interactions with Standards Australia's advertisements; and
- display Standards Australia advertisements across websites, applications and devices based on your interactions with the SA Website. This may include retargeting, contact targeting, audience segmentation, lead generation activities and, where we have obtained your consent, customer matching using certain personal information disclosed in hashed form to advertising platforms.
Marketing
Your personal information may also be used so we can provide you with any news, updates, offers, communications, surveys, details about products services, activities or programs, or any publications; and let you know about developments in our procedures, products, services, activities and programs. We may do this by way of direct mail or telemarketing and (where you have opted in) by email, SMS orMMS.
Privacy Settings and Opt-Out
You can manage your privacy settings including by configuring your browser to refuse all or some browser cookies, tags or other tracking tools, and by adjusting your personal device settings. These settings may differ depending on the browser you are using. If you block or reject some or all of our cookies, tags or other tracking tools, some or all of the functionality in the SA Website may no longer function as intended or at all.
If you have signed up to receive email or SMS marketing from us, you may opt out of receiving future marketing materials by clicking the 'Unsubscribe' link at the bottom of the email, or reply ‘Unsubscribe’ or as prompted in the SMS message. We may still contact you with non-marketing messages relating to your account, transactions, services, or other operational matters where permitted by law.
If you have signed up to receive email or SMS marketing from us, you may opt out of receiving future marketing materials by clicking the 'Unsubscribe' link at the bottom of the email, or reply ‘Unsubscribe’ or as prompted in the SMS message. We may still contact you with non-marketing messages relating to your account, transactions, services, or other operational matters where permitted by law.
Automated Decision-Making (ADM) Systems
We may use computer programs, artificial intelligence (AI), or other tools (ADM Tools) to assist with certain decisions relating to our products or services, and operations. This may involve the ADM Tools (1) making a decision or (2) performing a task which is substantially and directly related to the making of the decision, which are reasonably expected to significantly affect your rights or interests. ADM Tools may be used by Standards Australia to support the following decisions:
- Candidate eligibility - for employment or other engagement applications. The outputs of these tools may impact whether a candidate progresses through the recruitment process, including through certain initial screening decisions that may be made automatically without individual human review.
The personal information used in these processes may include contact details, account information, profile information, and device information, working rights status, and other information you provide to us.
Standards Australia exercises human oversight over the general use of these tools, including through the setting and review of screening criteria, monitoring of outcomes and periodic assessment of accuracy and bias.
Standards Australia exercises human oversight over the general use of these tools, including through the setting and review of screening criteria, monitoring of outcomes and periodic assessment of accuracy and bias.
Disclosure of personal information to other parties
Standards Australia may disclose your personal information to third parties such as our members, professional advisers, committee members, external service providers (i.e. providers of services including website and data hosting, website analytics and advertising services, identity management and authentication services, cloud storage, DRM (as defined below), shippingand distribution, IT support, distribution of promotional and transactional communications, standards and other publications, surveys and feedback, market research and promotional activities, analytics and advertising, training, operational, organisational and management services), and government, statutory or regulatory bodies. We do not sell or licence your personal information to thirdparties.
DRM
We use a third-party service provider for Digital Rights Management (DRM). This technology allows Standards Australia to track user activity (such as the content accessed, number of downloads or prints, the date, time and length of the session and IP address). Standards Australia may combine this information with your personal account information including to improve and protect our products and services.
Standards Australia may apply a watermark to the products ordered by Customers that includes the name and company details of the Customerand its Authorised User(s). Standards Australia may disclose the name and company details of the Customer and its Authorised User(s) to the DRM providerfor this purpose.
Standards Australia may apply a watermark to the products ordered by Customers that includes the name and company details of the Customerand its Authorised User(s). Standards Australia may disclose the name and company details of the Customer and its Authorised User(s) to the DRM providerfor this purpose.
Landing Pages
Certain promotions and advertising campaigns may be hosted on a landing page controlled by a third-party service provider. If you visit these sites and pages, your browser communicates directly with the service provider and any information that you submit on these pages, such as through the use of forms (for example, your email address and name) is stored by our service provider. Your personal information is then disclosed to Standards Australia.
Sending information overseas
Personal information is sent overseas in certain circumstances, including to external service providers that assist our organisation. Standards Australia complies with the APPs when sending personal information overseas.
Our service providers who store or process personal information on our behalf are located in Australia and around the world. The countries in which recipients are likely to be located include New Zealand, the EU (including Switzerland, Belgium, Ireland, Germany), Singapore, the United States, and Canada.
Our service providers who store or process personal information on our behalf are located in Australia and around the world. The countries in which recipients are likely to be located include New Zealand, the EU (including Switzerland, Belgium, Ireland, Germany), Singapore, the United States, and Canada.
If you are a committee member or participating in Standards Development
This section of the Privacy Policy also applies to individuals who contribute to Standards Australia’s committees or otherwise participate in standards development, including the following individuals:
- committee members;
- working group members;
- contacts within our nominating organisations;
- proponents of new project proposals;
- members of public submitting comments on project proposals;
- members of the public submitting comments on draft documents;
- international members participating in Standards Australia’s committees or attending meetings hosted by Standards Australia; and
- individuals participating in, or otherwise engaging with us on, standards development activities.
What personal information do we collect?
The types of personal information we may collect include:
- contact information (such as your name, address, email address, fax and telephone number),
- your profile information if you choose to provide this (such as your age, gender, country of birth or other information which may be considered sensitive information for example to support our Diversity Action Plan initiative for more inclusive standards development processes),
- if you are an international delegate participating in Standards Australia’s committees or attending meetings hosted by Standards Australia, your passport details,
- if you are a committee member, information about your role, employer or the organisation that nominated you,
- information you provide to Standards Australia and the committee as a declaration of interest,
- login information,
- recordings and transcriptions of committee meetings,
- your newsletter preferences,
- your committee affiliations,
- comments you submit including by way of project proposals and Public Comment
- any feedback that you provide to us in general and about our standards development activities, and
- device identifiers, cookies and user data (see Analytics and Advertising sections).
Personal information may be collected in various ways including by way of written communication including emails, SMS, MMS, and other forms of electronic communication including audio and video communication (which may be recorded, including for quality control purposes and in accordance with applicable laws), forms filled out by individuals (including via online forms), feedback, enquiries, support requests, surveys, competitions, promotions, online user-generated content, market research, face-to-face meetings and interviews.
To improve our processes, products and services, we may also combine your personal information with other information about you, such as from the interactions you have with the SA Website and applications or as a customer of Standards Australia. In these circumstances, we will only use any personal information in accordance with this Privacy Policy, the Privacy Act and other applicable privacy laws.
We may also collect information about you from third party sources such as international standards organisations, if you are involved in international standardisation activities (including as a delegate of any ISO, IEC or CEN committee).
Where necessary, we may supplement and combine the information we receive from you with information from third party sources, such as your employer or nominating organisation.
Sometimes we may request to collect sensitive information where collection is reasonably necessary for one or more of our organisation’s functions or activities. Formore details, see the section ‘Sensitive information is subject to greater restrictions’ below.
To improve our processes, products and services, we may also combine your personal information with other information about you, such as from the interactions you have with the SA Website and applications or as a customer of Standards Australia. In these circumstances, we will only use any personal information in accordance with this Privacy Policy, the Privacy Act and other applicable privacy laws.
We may also collect information about you from third party sources such as international standards organisations, if you are involved in international standardisation activities (including as a delegate of any ISO, IEC or CEN committee).
Where necessary, we may supplement and combine the information we receive from you with information from third party sources, such as your employer or nominating organisation.
Sometimes we may request to collect sensitive information where collection is reasonably necessary for one or more of our organisation’s functions or activities. Formore details, see the section ‘Sensitive information is subject to greater restrictions’ below.
How might Standards Australia use and disclose your personal information?
Standards Australia may use and disclose your personal information for purposes described in this Privacy Policy, or for related purposes which would reasonably be expected by you, or for purposes to which you have consented, and in other circumstances authorised by the Privacy Act or otherwise required or authorised by law.
Generally, Standards Australia may use and disclose your personal information for a range of purposes, including to:
Generally, Standards Australia may use and disclose your personal information for a range of purposes, including to:
- facilitate your participation in standards development in various capacities, including as a committee member or submitting a comment including by way of project proposals and Public Comment;
- enable our standards development work in general, (including evaluating stakeholder proposals, contacting nominating organisations, sending delegates overseas, accrediting standards development bodies and publishing information about some or all committee work to enhance transparency and public confidence in our processes);
- authenticate users to enable access to Standards Australia’s systems;
- facilitate your participation in committee activities, forums, social events and educational events;
- consider and manage Support for Industry Services Organisation (SISO) funding applications for delegates to international and interstate committee meetings; and
- respond to your queries or feedback;
- analyse and improve all aspects of our business including, but not limited to, our products and services, our standards development processes, our business systems, processes, outcomes, communication, SA Website and other Standards Australia applications, marketing, engagement, advertising and performance.
Your personal information may also be used so we can:
- provide you with any news, updates, offers, communications, surveys, details about products, services, activities or programs, or any publications; and
- let you know about developments in our procedures, products, services, activities and programs.
We may do this by way of direct mail or telemarketing and (where you have opted in) by email, SMS or MMS. Recipients who no longer wish to receive such communications can request to be removed from the distribution list by following the unsubscribe instructions in the relevantemail, SMS or MMS.
Disclosure of personal information to other parties
Standards Australia may disclose your personal information to third parties such as our members, professional advisers, external service providers (ie providers of services including training, website and data hosting, cloud storage, IT support, distribution of promotional and transactional communications, standards and other publications, surveys and feedback, market research and promotional activities, analytics and advertising, operational, organisational and management services and recording and transcribing meetings), other standards development organisations, your employer or nominating organisation, government, statutory or regulatory bodies and other committee members.
From time to time, committee meetings may be recorded and/or transcribed by us or a third-party providing recording/transcription services to us. These recordings and transcriptions may contain personal information which may be disclosed to our third-party service provider and stored and processed by us or by our third party service provider. We will inform you at the beginning of the meeting if that meeting is going to be recorded.
We may disclose information to the public concerning the operation of our technical committees, including information about the members of those committees on a trial or other basis where we consider that it is appropriate to do so having regard to our public interest objectives and subject to their consent.
We do not sell or licence your personal information to third parties.
From time to time, committee meetings may be recorded and/or transcribed by us or a third-party providing recording/transcription services to us. These recordings and transcriptions may contain personal information which may be disclosed to our third-party service provider and stored and processed by us or by our third party service provider. We will inform you at the beginning of the meeting if that meeting is going to be recorded.
We may disclose information to the public concerning the operation of our technical committees, including information about the members of those committees on a trial or other basis where we consider that it is appropriate to do so having regard to our public interest objectives and subject to their consent.
We do not sell or licence your personal information to third parties.
Sensitive information is subject to greater restrictions
‘Sensitive information’ is personal information about an individual's health, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or membership of a trade union, among other things.
We will only collect, use and disclose your sensitive information for the primary purpose for which it was collected, or for directly related purposes which would reasonably be expected by you, or for purposes to which you have consented and in other circumstances required or authorised by law.
Standards Australia continually seeks ways to improve how its standards development operations reflect Australia's diverse community. Accordingly, Standards Australia may request to collect your sensitive information to understand the demographics of the standards development community and to support diversity, equity and inclusion initiatives. For example, Standards Australia has committed to the UNECE Declaration on Gender Responsive Standards and Standards Development, which is focused on improving how the standards development process can be more responsive and reflective of the diversity in Australia, such as by becoming more gender-responsive (for more information, please see Standards Australia’s Diversity Action Plan). Your participation is voluntary and you are under no obligation to provide this information.
Personal information (including sensitive information) may be included in documents that are identified as Committee-in-Confidence such as:
We will only collect, use and disclose your sensitive information for the primary purpose for which it was collected, or for directly related purposes which would reasonably be expected by you, or for purposes to which you have consented and in other circumstances required or authorised by law.
Standards Australia continually seeks ways to improve how its standards development operations reflect Australia's diverse community. Accordingly, Standards Australia may request to collect your sensitive information to understand the demographics of the standards development community and to support diversity, equity and inclusion initiatives. For example, Standards Australia has committed to the UNECE Declaration on Gender Responsive Standards and Standards Development, which is focused on improving how the standards development process can be more responsive and reflective of the diversity in Australia, such as by becoming more gender-responsive (for more information, please see Standards Australia’s Diversity Action Plan). Your participation is voluntary and you are under no obligation to provide this information.
Personal information (including sensitive information) may be included in documents that are identified as Committee-in-Confidence such as:
- opinions expressed in committee meetings and recorded in the meeting minutes; and
- comments submitted as part of the standards development process where committee members can be identified.
Documents labelled as Committee-in-Confidence may only be circulated within the committee or to the responsible parent committee.
Sending information overseas
Personal information is sent overseas in limited circumstances, including to:
- Standards New Zealand for the purpose of developing joint Australian/New Zealand Standards;
- committee members who reside in New Zealand, who will be provided with the contact details of other members of their committee and comments received from members of public during Public Comment, to enable their participation in standards development; and
- Standards Australia’s external service providers.
Standards Australia complies with the APPs when sending personal information overseas.
Our service providers are located around the world; the countries in which recipients are likely to be located include New Zealand, the EU (including Switzerland, Belgium and Germany), and the United States.
Our service providers are located around the world; the countries in which recipients are likely to be located include New Zealand, the EU (including Switzerland, Belgium and Germany), and the United States.
International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and European Committee for Standardization (CEN)
Standards Australia is a member of the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) and a Companion Standardization Body with The European Committee for Standardization (CEN). If you are involved in international standardisation activities (including as a delegate to any ISO, IEC or CEN committee) then Standards Australia may also use and disclose your personal information (including name, company information, email address, physical address, telephone number, role and stakeholder category) to ISO, IEC and CEN for the purposes of the development of standards and related activities.
ISO, IEC and CEN may disclose your personal information to other countries such as those listed at:
ISO, IEC and CEN may disclose your personal information to other countries such as those listed at:
- ISO, here or https://www.iso.org/members.html (being the full list of countries with an ISO member representative);
- IEC, here or https://www.iec.ch/national-committees (being the full list of countries with an IEC member representative);
- countries within and outside the European Union and European Economic Area where CEN members are located.
If your personal information is sent to ISO and you have any questions or concerns, you can also contact the ISO Data Protection Officer at the following email address: DataProtectionOfficer@iso.org.
If your personal information is sent to IEC and you have any questions or concerns, you can also contact the IEC Data Protection Officer at the following email address: info@iec.ch.
If your personal information is sent to CEN and you have any questions or concerns, you can contact CEN at the following email address: DataPrivacy@cencenelec.eu
If your personal information is sent to IEC and you have any questions or concerns, you can also contact the IEC Data Protection Officer at the following email address: info@iec.ch.
If your personal information is sent to CEN and you have any questions or concerns, you can contact CEN at the following email address: DataPrivacy@cencenelec.eu
Security and management of personal information
Standards Australia takes reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. The ways we do this include:
- limiting physical access to our premises;
- implementing appropriate cybersecurity technical controls such as anti-malware, encryption, multi-factor authentication, and other measures;
- maintaining governance policies and procedures for secure handling of personal information;
- limiting access to the information we collect about you (for instance, to Standards Australia’s internal staff, our contractors who need access to your information to carry out our business activities and committee members only have access to the contact details of members of their own committee and not other committees);
- using a third-party payment gateway for secure handling of your billing information;
- requiring any third-party providers to have acceptable security measures to keep personal information secure; and
- putting in place physical, electronic, and procedural safeguards in line with industry standards.
If we no longer require your personal information and are not legally required to retain it, Standards Australia will take reasonable steps to destroy or permanently de-identify the personal information.
You should be aware that no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect such information, we do not warrant the security of any information that you provide to us over the Internet, and you do so at your own risk.
You should be aware that no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect such information, we do not warrant the security of any information that you provide to us over the Internet, and you do so at your own risk.
Links from the SA Website to other websites
The SA Website may contain links to third-party websites. We do not operate these websites and therefore are not responsible for the collection or handling of personal information by the operators of these websites. If you follow a link to any of these third-party websites, they will have their own privacy policies and you will need to check these policies before you submit any personal information to such third-party websites.
Accessing the information we hold about you
Under the APPs, you may be able to obtain a copy of the personal information that we hold about you. The APPs provide some exceptions to your rights in this regard.
To make a request to access this information, please contact us in writing at the address listed below. We will require you to verify your identity and specify what information you require. There is no charge for requesting access to your personal information but we may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.
To make a request to access this information, please contact us in writing at the address listed below. We will require you to verify your identity and specify what information you require. There is no charge for requesting access to your personal information but we may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.
Updating your personal information
We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date. Please contact Standards Australia at the contact address set out below if you believe that the information we hold about you requires correction or is out-of-date.
Updates to this Policy
This Privacy Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The current version of this Privacy Policy is available at: www.standards.org.au. You may obtain a copy of our current Privacy Policy from that website or by contacting us via the details at the end of this Privacy Policy. Please ensure that you regularly check this Privacy Policy so you are fully aware of any changes or updates.
Complaints
If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may bring a complaint internally through our complaints process or you may decide to make a formal complaint with the Office of the Australian Information Commissioner (OAIC), (which is the regulator responsible for privacy in Australia).
We will deal with complaints as follows:
We will deal with complaints as follows:
Step 1: let us know
- If you would like to make a complaint, you should let us know by contacting our Privacy Officer (see below for contact details).
Step 2: investigation of complaint
- Your complaint will be investigated by our Privacy Officer.
- A response to your complaint will be provided in writing within a reasonable period.
Step 3: contact OAIC
- We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner as follows:
Office of the Australian Information Commissioner (OAIC)
Mailing Address
Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
* Complaints must be made in writing.
Telephone Number
1300 363 992
Website
www.oaic.gov.au
Mailing Address
Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
* Complaints must be made in writing.
Telephone Number
1300 363 992
Website
www.oaic.gov.au
Contact us
Any complaints or correspondence in relation to this Privacy Policy should be sent to our Privacy Officer at:
Standards Australia Limited
GPO Box 476, Sydney, NSW, 2001
Attention: The Privacy Officer
Email: privacy.officer@standards.org.au
We will endeavor to respond to all complaints and correspondence promptly.
Standards Australia Limited
GPO Box 476, Sydney, NSW, 2001
Attention: The Privacy Officer
Email: privacy.officer@standards.org.au
We will endeavor to respond to all complaints and correspondence promptly.