Standards Information Service

For general enquiries relating to standards or to provide feedback about Standards Australia, please visit our FAQs or contact our Standards Information Service (SIS) team by phone.

Customer Service Charter

Our Customer Service Charter supports our commitment to upholding the highest standard of customer service excellence and provides you with information on how we will achieve this. View the charter here.

Standards Australia is committed to resolving all complaints quickly and fairly. Download Standards Australia’s Complaints Policy here (PDF).

Standards Australia Office

Due to the situation surrounding coronavirus (COVID-19) we are working remotely until further notice. Please contact us by phone and email in the usual way.

Level 10, The Exchange Centre

20 Bridge Street, Sydney

Postal Address

GPO Box 476
Sydney NSW 2001

+61 2 9237 6000

For media enquiries, contact details can be found on our News page

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