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Contact Us

Customer Success

For general enquiries relating to standards or to provide feedback about Standards Australia, please visit our FAQs

Visit our FAQs

If you can't find the answer to your question, you can contact our Customer Success team using the Submit an Enquiry form below, or by phone.

Monday to Friday 9 am to 5 pm (AEST/AEDT)

1800 035 822 (Free call within Australia)

+ 61 2 9237 6000 (From overseas)

Customer Service Charter

Our Customer Service Charter supports our commitment to upholding the highest standard of customer service excellence and provides you with information on how we will achieve this. View the charter here.

Standards Australia is committed to resolving all complaints quickly and fairly. Download Standards Australia’s Complaints Policy here (PDF).

Standards Australia Office

Level 10, The Exchange Centre
20 Bridge Street, Sydney

Visitors are kindly asked to observe our Work Health and Safety Policy page prior to attending our office.

Postal Address
GPO Box 476
Sydney NSW 2001

For media enquiries, contact details can be found on our News page

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