Information Media and Telecommunications
The following information covers activity in this sector for last month, if any, and includes activities involving international participation, recent publications, and withdrawals or reconfirmations of publications.
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Information technology - Service management, Part 15: Guidance on the application of Agile and DevOps principles in a service management system
Product Designation: SA/SNZ TS ISO/IEC 20000.15:2025
Abstract: SA/SNZ TS ISO/IEC 20000.15:2025 identically adopts ISO/IEC TS 20000 15:2024, which provides guidance on the relationship between AS/NZS ISO/IEC 20000.1:2019 and two commonly used frameworks, Agile and DevOps. It can be used by any organization or person wishing to understand how Agile and DevOps can be used with AS/NZS ISO/IEC 20000.1:2019
History: First published as SA/SNZ TS ISO/IEC 20000.15:2025.
Information technology - Service management, Part 14: Guidance on the application of Service Integration and Management to ISO/IEC 20000-1
Product Designation: SA/SNZ TS ISO/IEC 20000.14:2025
Abstract: SA/SNZ TS ISO/IEC 20000.14:2025 identically adopts ISO/IEC TS 20000 14:2023, which provides guidance for organizations that are establishing or improving a service management system (SMS) by incorporating a service integrator. The incorporation of a service integrator is aimed at addressing an environment that includes services sourced from multiple service providers
History: First published as SA/SNZ TS ISO/IEC 20000.14:2025.
Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes, Part 9: Guidelines on extending process capability assessment for digital transformation
Product Designation: SA/SNZ TS ISO/IEC 30105.9:2025
Abstract: SA/SNZ TS ISO/IEC 30105.9:2025 specifies the essentials of digital transformations and illustrates the key drivers for enhancing the digital transformation capabilities of the organization, while taking account of different stakeholders’ interests. It describes elements that ITES-BPO organizations can include specifically for digital transformation when implementing the lifecycle processes in the AS/NZS ISO/IEC 30105 series.
History: First published as SA/SNZ TS ISO/IEC 30105.9:2025.
Information technology - Governance of IT - Governance implications of the use of a shared digital service platform among ecosystem organizations
Product Designation: SA/SNZ TS ISO/IEC 38508:2025
Abstract: SA/SNZ TS ISO/IEC 38508:2025 identically adopts ISO/IEC TS 38508:2024 which provides guidance for members of governing bodies of organizations on the effective, efficient and acceptable use of a shared digital service platform among ecosystem organizations
History: First published as SA/SNZ TS ISO/IEC 38508:2025.
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