Standards Australia Store Terms

• These Standards Australia Store Terms (SAS-Ts) govern the terms of trade relating to any Standards Australia Products and Subscriptions and are to be read together with the General Terms and Conditions (GTCs) and the Standards Australia Store Products and Services (SAS-PS).
  
• 1. General
  Standards Australia provides the following SA Applications to an SA Application User for Standardisation Activities as provided for in this Agreement:
• 1.1 An Order Summary and/or Order Document are subject to and governed by this Agreement.
• 1.2 In the event of inconsistency, this Agreement will override and supersede any previous or current arrangements between Standards Australia and the Customer or Authorised Users (as applicable), including any terms or conditions contained within any Order Document or Order Summary (as applicable).
• 1.3 To the extent permitted by law, any terms or conditions of the Customer (including any terms contained in or referred to in any purchase order, supplier onboarding form, procurement portal, invoice or similar document) do not form part of this Agreement and have no effect in relation to any transaction under this Agreement, unless Standards Australia expressly agrees otherwise in writing.
• 2. Order Acceptance Policy
  
• 2.1 The Customer will be issued with a confirmation or receipt upon submission of an order to Standards Australia.
• 2.2  The receipt of an order confirmation by the Customer does not signify Standards Australia’s acceptance of the Customer’s order. Standards Australia may require additional verification or information before accepting any order.
• 2.3  Standards Australia reserves the right to:
• (a) decline an order and refund the Customer any prepaid Fees; or
• (b) to supply less than the quantity ordered of any item, upon providing prior notice to the Customer and refunding any payment made for items not supplied.
• 3. Fees and Payments
  
• 3.1  Payment of all applicable Fees is required at the time of placing an order.
• 3.2  Standards Australia will deliver and/or grant access to the Product(s) and/or Service(s) to the Customer and its Authorised Users (if applicable) upon payment of all applicable Fees in full by the Customer.
• 3.3 Subject to clauses 1.6 of the SAS-PS (Subscription Term Cancellation) and 7.1, Fees for Products and Services are non-cancellable and non-refundable for change of mind.
• 3.4 If GST is payable on a taxable supply made by Standards Australia to a Customer, Standards Australia may recover from the Customer the amount of GST in addition to any Fee otherwise payable or provided for the supply.
• 3.5 For a taxable supply made by Standards Australia to a Customer, the Customer must make the payment of GST at the same time and in the same manner as it provides for the Fee for the relevant supply.
• 3.6 It is the Customer’s responsibility to respond truthfully and accurately to the information requested by Standards Australia to allow Standards Australia to determine if GST applies to its supply of Products and Services.
• 3.7 The Customer must keep their resident status updated in their Account and provide accurate information to Standards Australia to enable Standards Australia to determine or assess whether GST applies.
• 3.8 Customers located outside Australia are responsible for any applicable taxes, charges, surcharges or levies applied to the Products or Services in their jurisdiction to their local tax authorities. 
• 3.9 The Customer acknowledges and agrees that the Fees and pricing information included in any Order Document is commercial-in-confidence and the Customer will not disclose this information to any person without Standards Australia’s consent.
• 3.10 Standards Australia uses third-party payment gateway providers (the GatewayProvider) for online payment card transactions made via Standards Australia Store and for payment of invoices via a payment card online or by phone.
• 3.11 By ordering a Product or Service or paying a Standards Australia issued invoice online or by phone, the Customer acknowledges the following:
• (a) The Customer will be directed to a Gateway Provider to make payment through a Payment Method.
• (b) The Customer’s payment card details are submitted to the Gateway Provider and cannot be viewed by Standards Australia.
• (c) Standards Australia will receive certain information about the Customer from the Gateway Provider including payment card details (in a hashed format) and the Customer’s name and IP address to enable Standards Australia to provide Products and Services to the Customer.
• (d) Standards Australia cannot guarantee the performance or availability of any Gateway Provider.
• 3.12 Curated Subscription Services are subject to additional terms regarding Fees and payments in clause 1 of the SAS-PS (Curated Subscription Services).
• 4. Shipping and Delivery
  
• 4.1 Shipping on Non-Digital Products will be calculated at checkout or contained in the Order Document (as applicable). The Customer must pay the Shipping Fee prior to delivery of the Product.
• 4.2 Standards Australia is not responsible for the cost of resupplying the Product and the Customer will not be entitled to a refund of the cost of the Product or any Shipping Fee if Products are delivered to an incorrect address supplied by the Customer.
• 5. Standards Tracker Feature
  
• 5.1 Upon ordering a Product or Service, Customers and their Authorised User(s) (if applicable) are automatically subscribed to the Standards Tracker Feature for the relevant publication(s) included in the Product or Service and will receive notifications from Standards Australia regarding the relevant publication(s).
• 5.2 Customers and Authorised Users may independently subscribe to the Standards Tracker Feature to track other publications.
• 5.3 Standards Australia will use reasonable endeavours, but is not obligated, to notify Customers and Authorised Users subscribed to the Standards Tracker Feature for a particular publication when a new revision, change to or amendment of, that publication is available.
• 5.4 Except for Customers receiving updates on Content and publications included in a Small Business Curated Subscription Service, Customers and Authorised Users can unsubscribe to the Standards Tracker Feature for one or more Products at any time by managing their preferences in their Account.
• 6. Promotions
• 6.1 Standards Australia may from time to time provide promotions, which are subject to any accompanying Promotion Terms.
• 6.2 Standards Australia may suspend or discontinue any Promotion at any time in its sole discretion, subject to the Promotion Terms.
• 6.3 Promotions do not apply to any renewal period of a subscription Service unless otherwise specified in the Promotion Terms.
• 7. Limitation of Liability
  Key term summary: This clause sets out important terms that may limit Standards Australia’s liability under this Agreement. It does not however, limit liability or alter the Customer's rights as a Consumer that cannot be excluded under applicable law, including any non-excludable requirements of the Australian Consumer Law.
• (a) The Service is provided “as is” and “as available”. Standards Australia disclaims all  warranties to the fullest extent permitted by law.  The entire risk arising out of the Customer’s and its Authorised Users' use of the Service, and Content remains solely with Customer.
• (b) To the extent Standards Australia is entitled to do so, Standards Australia limits its liability for a failure to comply with a consumer guarantee under the Australian Consumer Law to the supply of the relevant Service again, or the payment of the cost of resupplying the Service.
• (c) In all other circumstances, Standards Australia’s liability (if any) to the Customer and its Authorised Users is limited to issuing a refund, or resupplying the Service (as applicable).
• (d) Standards Australia excludes liability for indirect, incidental, special, exemplary, punitive or consequential damages, liability arising out of the Customer's or its Authorised Users' use of or reliance on the Service or inability to access or use the Service, delay or failure in performance resulting from causes beyond Standards Australia’s reasonable control.
• 7.1 Limitation subject to Australian Consumer Law
  Nothing in this Agreement purports to limit liability or alter the Customer's rights as a Consumer that cannot be excluded under applicable law, including any of the non-excludable requirements of the Australian Consumer Law.
• 7.2 Disclaimer
  Except as required of Standards Australia under the consumer guarantees in the Australian Consumer Law, the Service is provided “as is” and “as available”. Standards Australia disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement, and makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability of the Service or any Content requested by Customer through the use of the Service, or that the Service will be uninterrupted or error-free. Customer agrees that the entire risk arising out its and its Authorised Users' use of the Service, and Content requested through the use of the Service, remains solely with Customer, to the maximum extent permitted under applicable law, including the Australian Consumer Law.
• 7.3 Liability
  
• (a) If the Customer is acquiring any goods or services supplied under this Agreement as a Consumer, those goods and services come with guarantees under the Australian Consumer Law.  To the extent Standards Australia is entitled to do so, Standards Australia limits its liability for a failure to comply with a consumer guarantee under the Australian Consumer Law to:
• (i) in the case of any goods supplied to the Customer under this Agreement, at Standards Australia's option, the replacement of the relevant goods or the repair of the goods, or the payment of the cost of replacing the goods or of acquiring equivalent goods; and
• (ii) in the case of any services supplied to the Customer under this Agreement, at Standards Australia's option, the supply of the relevant services again, or the payment of the cost of resupplying the services.
• (b) In all other circumstances, Standards Australia’s liability (if any) to the Customer and its Authorised Users is limited to issuing a refund, or resupplying the Service (as applicable).
• 7.3 Exclusion of Liability
  
• (a) Standards Australia's liability to the Customer for a breach of any condition, warranty or term of this agreement that is not a breach of a consumer guarantee under the Australian Consumer Law is also limited in the following way:
• (i) Standards Australia shall not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, death, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the Service, even if Standards Australia has been advised of the possibility of such damages.
• (ii) Standards Australia shall not be liable for any damages, liability or losses arising out of the Customer's or its Authorised Users' use of or reliance on the Service or inability to access or use the Service, even if Standards Australia has been advised of the possibility of such damages.
• (iii) Standards Australia shall not be liable for delay or failure in performance resulting from causes beyond its reasonable control.
• 8. Returns and Refunds Policy
  Key term summary: This clause sets out important terms that may restrict a Customer’s rights to return a Product purchased from Standards Australia and obtain a refund. Generally, Standards Australia will only accept returns in certain circumstances and if certain conditions are met. However, Customers (that are also Consumers) have rights under Australian Consumer Law that cannot be excluded by the terms of this Agreement.
• 8.1 This clause 8 applies only to Products and Services purchased from the Standards Australia Store and not from any of Standards Australia’s distributors or agents.
• 8.2 The limitations expressed in this clause 8 are subject at all times to the Customer’s rights referred to in clause 7.1, including certain timeframes and other conditions of return.
• 8.3 General Returns will not be accepted for change of mind or error in purchase.
• 8.4 Non-Digital Products
• (a) In addition to the Customer’s rights under the Australian Consumer Law referred to in clause 7.1, Standards Australia will accept returns from Customers where:
• (i) the Product is faulty or damaged in the delivery process; or
• (ii) Standards Australia supplied the Customer the wrong item or the item does not match the description.
• (b) To the fullest extent permitted by law and subject at all times to the Customer’s rights under the Australian Consumer Law (including those referred to in clause 7.1), Standards Australia will only accept returns from Customers where:
• (i) a satisfactory proof of purchase is produced;
• (ii) the returned item is not damaged by the Customer ; and
• (iii) the request is made within 30 days of the purchase date of an item.
• (c) If a return is:
• (i) accepted in accordance with this clause 8, Standards Australia will reimburse the cost of return shipping;
• (ii) rejected, Standards Australia may send the rejected item back to the Customer at the Customer’s expense following the Customer’s payment of reasonable additional shipping charges.
• (d) If Standards Australia is unable to replace a Product upon request, the Customer will be issued a refund.
• 8.5 Digital Products
• (a) Customers experiencing issues with use of or access to Digital Products should first contact Standards Australia’s Customer Success Team for assistance.
• (b) If a Digital Product is found to be defective after it is downloaded or the Customer was supplied with an incorrect Product without fault of the Customer, then, to the extent permitted by law and subject at all times to the Customer’s rights under the Australian Consumer Law referred to in clause 7.1, Standards Australia will repair or replace the defective or incorrect Product or issue the Customer with a refund, if:
• (i) the request is made within 30 days of the purchase date;
• (ii) a satisfactory proof of purchase is produced (including original receipt or online proof of purchase);
• (iii) the Customer has provided complete details of the Digital Product and the PC or device the Customer has attempted to access the Digital Product on; and
• (iv) the Customer meets the Minimum Browser Requirements.
• 8.5 Refund Process
• (a) All correspondence regarding complaints, returns and refunds must be directed to Standards Australia’s Customer Success Team.
• (b) Standards Australia will endeavour to process refunds for eligible Customers to the Customer’s original Payment Method within 14 days of the Customer contacting the Standards Australia Customer Success Team.
• (c) Credit card payments may take 5 to 10 Business Days for refunds to appear on the Customer’s credit card statement.
• (d) Standards Australia will not offer store credit in any circumstances.
• 9. Termination – Standards Australia Store
  Key term summary: This clause sets out circumstances where Standards Australia may terminate any Service or licence granted to the Customer and/or the Authorised User under this Agreement or disable access to any Product, Service, or Content.  In particular, Standards Australia may terminate any Service or licence granted to Customers and Authorised Users or disable access to any Product, Service or Content upon non-compliance by the Customer or Authorised User with this Agreement, or for any reason with 30 days’ prior written notice to the Customer or Authorised User  and a refund to the Customer on a pro-rata basis of any Fees for any remaining unused Subscription Term at the end of the notice period. The Customer may terminate this Agreement, including any Curated Subscription Service, if Standards Australia is in breach of this Agreement, varies the terms of this Agreement in accordance with the GTCs, or varies the Service in accordance with these SAS-Ts. When this Agreement terminates (or expires), the Customer and/ or Authorised User will no longer be able to use the Products, Content or Service (as applicable) and must remove, destroy or delete all copies of any Products or Content held by the Customer (and its Authorised Users).
• 9.1 Termination by Standards Australia
  Standards Australia may terminate any Service or licence granted to the Customer and/or the Authorised User (if applicable) under this Agreement or disable access to any Product, Service, or Content:
• (a) immediately upon non-compliance by the Customer or Authorised User (as applicable) with this Agreement (including any breach of clauses 2 of the GTCs (Accounts); 1 (Curated Subscription Services) and 3 (Licence) of the Standards Australia Products and Services; and 3 (Fees and Payment)), if:
• (i) the Customer or Authorised User (as applicable) fails to rectify that non-compliance within 14 days of written notice from Standards Australia requiring the non-compliance to be rectified; or
• (ii) the non-compliance is incapable of being rectified;
• (b) upon 14 days’ prior written notice if the Customer fails to pay any invoice or instalment by the due date; or
• (c) for any reason with 30 days’ prior written notice to the Customer or Authorised User (as applicable), and a refund to the Customer on a pro-rata basis of any Fees for any remaining unused Subscription Term at the end of the 30 day notice period.
• 9.2 Termination by Customer
  
• (a) The Customer or Authorised User (as applicable) may terminate a Service, including any Curated Subscription Service, if Standards Australia:
• (i) is in breach of this Agreement and fails to rectify that breach within 14 days of written notice from the Customer requiring the breach to be rectified;
• (ii) varies the terms of this Agreement, in accordance with clause 9 of the GTCs (Contract Variation);
• (iii) varies the Service in accordance with clause 2.2 of the SAS-PS (Product and Service Changes);
• 9.3 Consequences of termination
  Upon termination or expiration of this Agreement or Service, the Customer and its Authorised Users:
• (a) will no longer have access to any Digital Product, Service and Content, or any updates included in the Service;
• (b) will no longer have access to any Customer’s or Authorised User’s data, including notes, highlights and bookmarks made by the Customer and Authorised Users on or in relation to the Content,
• (c) Must immediately cease, any and all use of the Digital Product, Service, Content and will cease to receive any Content provided in a Curated Subscription Service; and
• (d) Must remove, destroy or delete all printed, saved or downloaded electronic copies of any part of the Digital Product or Content held by the Customer and its Authorised Users and, upon request by Standards Australia, provide an undertaking to Standards Australia that they have done so. For the avoidance of doubt this clause does not apply to the Non-Digital Product licence at clause 3.2.1 of the SAS-PS (Product Licences).
• 10. Definitions
  Capitalised terms have the meaning as set out in the Definitions document, available at https://standards.org.au/legal/definitions, unless specifically defined in this document.

Last Updated: 14 May 2026