Standards Information Service

For general enquiries relating to standards or to provide feedback about Standards Australia, please visit our FAQs or contact our Standards Information Service (SIS) team by phone or by submitting an enquiry below.

Customer Service Charter

Our Customer Service Charter supports our commitment to upholding the highest standard of customer service excellence and provides you with information on how we will achieve this. View the charter here.

Standards Australia is committed to resolving all complaints quickly and fairly. Download Standards Australia’s Complaints Policy here (PDF).

Standards Australia Office

19 March 2020: Due to the situation surrounding coronavirus (COVID-19) we are working remotely until further notice. Please contact us by phone and email in the usual way.

For media enquiries, contact details can be found on our News page

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