Standards Information Service
For general enquiries relating to standards or to provide feedback about Standards Australia, please visit our FAQs
or contact our Standards Information Service (SIS) team by phone.
Monday to Friday 9 am to 5 pm (AEST/AEDT)
1800 035 822 (Free call within Australia)
+ 61 2 9237 6171 (From overseas)
Customer Service Charter
Our Customer Service Charter supports our commitment to upholding the highest standard of customer service excellence and provides you with information on how we will achieve this. View the charter here
Standards Australia is committed to resolving all complaints quickly and fairly. Download Standards Australia’s Complaints Policy here (PDF).